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Return Policy

🔁 Can I exchange or return a product?

Yes. You can request an exchange or return within 30 days of purchase or delivery.
The item must be unused, in perfect condition, and include proof of purchase.
Shipping costs for returns or exchanges are covered by the customer.

🧾 Do products come with a warranty?

Yes, all Neo Bag products include a 6-month factory warranty.
If your item has a manufacturing defect, just contact us with your proof of purchase — we’ll handle the rest.

💔 What if my order arrives damaged?

No worries! Email us at [email protected] with a photo of the product and your order number.
We’ll send you a new one or offer an immediate solution.