Neo Bag FAQ | Worldwide Shipping & Secure Payment Options

👜 Frequently Asked Questions – Neo Bag

📍 Where is your showroom and what are the opening hours?

Our showroom is located at Fray Justo Santa María de Oro 2261, 7B – Palermo, Buenos Aires (CP 1425).
You can visit us Monday to Friday, from 10:00 a.m. to 5:00 p.m. No appointment needed.

💳 Which payment methods do you accept?

We accept Visa, MasterCard, American Express, Cabal, Naranja, Tarjeta Shopping, Banelco, Mercado Pago, Pago Fácil, Rapipago, and cash in-store.
You can also get 15% off when paying by bank transfer.
🌎 For international purchases, we accept PayPal.

🌍 Do you ship internationally?

Yes, we ship worldwide 🌎.
You can receive your Neo Bag in Latin America, Europe, the U.S., or Asia, with tracking and secure couriers.
Shipping rates are automatically calculated at checkout.

🚚 Do you ship within Argentina?

Yes, we ship all over the country through Andreani, OCA, and Correo Argentino.
In Buenos Aires (CABA and GBA), we also offer same-day moto express delivery.

📦 What is the shipping cost?

Shipping cost is calculated automatically based on the order total and your location.
For purchases over ARS $200,000, shipping is free within Argentina.

⏱️ How long does delivery take?

Buenos Aires (CABA and GBA): 1–2 business days.
Rest of Argentina: 3–12 business days after payment confirmation.
International orders: delivery time varies by destination.
Pre-orders have specific delivery times shown on the product page.

🔁 Can I exchange or return a product?

Yes. You can request an exchange or return within 30 days of purchase or delivery.
The item must be unused, in perfect condition, and include proof of purchase.
Shipping costs for returns or exchanges are covered by the customer.

🧾 Do products come with a warranty?

Yes, all Neo Bag products include a 6-month factory warranty.
If your item has a manufacturing defect, just contact us with your proof of purchase — we’ll handle the rest.

💔 What if my order arrives damaged?

No worries! Email us at [email protected] with a photo of the product and your order number.
We’ll send you a new one or offer an immediate solution.

🧼 How should I care for my Neo Bag?

Clean it with a damp cloth and mild soap.
Avoid washing machines or harsh chemicals.
Store it in a dry place, away from direct sunlight to maintain its color and texture.

💼 Do you offer wholesale sales?

Yes! We work with boutiques, sports clubs, and stores across Argentina and abroad.
Learn more on our Wholesale page or message us on WhatsApp at 011 7639-2960.
Our commercial team will assist you personally.

🌟 Product FAQs – Our Bestsellers

🎒 What’s the difference between Neo Bag’s belt bags?

Neo Bag belt bags combine design, function, and comfort:

Venecia: available in two sizes (medium and large), ideal for everyday use or travel.
Zen: a mid-size version with three spacious pockets and a sleek urban look.
All are cruelty-free, durable, and made in Argentina with premium materials.

🎒 Is the Mini Arya a belt bag or a backpack?

The Mini Arya is a compact backpack, perfect for daily use, travel, or casual looks.
It’s lightweight, functional, and available in several colors and textures.

💧 What are the benefits of the Aqua line?

The Aqua line includes foldable, lightweight, and water-resistant backpacks and wallets.
They’re ideal for travel, gym, or outdoor activities, combining practicality, design, and protection from rain or splashes.

🎾 What makes the Neo padel bag special?

The Neo Bag padel bag is designed for women who love the game and value style.
It offers space for rackets, balls, shoes, and essentials, with elegant materials and exclusive colors like chocolate, navy blue, and chalk white.

🧘‍♀️ Is the OMH yoga bag water-resistant?

Yes! The OMH yoga bag is lightweight, water-resistant, and features compartments for your yoga mat, bottle, and essentials — perfect for the gym, retreats, or outdoor practice.

👜 Are Neo Bag handbags made of leather?

No — Neo Bag products are made from high-quality cruelty-free materials.
Each piece is handcrafted in Argentina with artisanal attention to detail.

🌿 What makes Neo Bag products unique?

Every design combines Italian inspiration with Argentine craftsmanship.
Many include handmade crochet charms, created by a mother-and-daughter duo from a small town in Argentina — a symbol of authenticity and roots.

🎁 Can I request gift wrapping?

Yes! All orders include special packaging and a personalized card.
You can also add a handmade crochet charm or include a dedication message at checkout.

💬 How can I contact customer service?

📱 WhatsApp: 011 3933-5227
📧 Email: [email protected]
📸 Instagram: @neo_bag

We hope this FAQ section answers your questions! For any further inquiries, feel free to contact us. Happy shopping!

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