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Frequently Asked Questions
Welcome to our Frequently Asked Questions page! Here, you can find all the essential information you need regarding our showroom, payment options, shipping, returns, and more. We aim to provide you with a smooth shopping experience, so let’s dive into the details.

Showroom Location and Hours Address: Fray Justo Santa Maria de Oro 2261 7b, Palermo, Buenos Aires CP 1425. Hours of Operation: - Monday to Friday: 10:00 AM - 5:00 PM

Payment Options We offer a variety of payment methods to make your shopping experience convenient: Credit Cards: Visa, MasterCard, American Express, Diners Club Payment Systems: Pago Fácil, Rapipago, Naranja, Tarjeta Shopping Online Payment: Mercago Pago, Pix, Paypal, Banks Transfers In-Store: Cash payments accepted at the showroom

Shipping Costs The shipping cost is calculated based on your total purchase amount and location. The system automatically calculates the shipping fee during checkout. Shipping Methods We partner with reliable shipping companies to ensure your products arrive safely: Andreani Oca Correo Argentino
DHL (Only International)

Do You Ship Worldwide? Yes, we provide shipping across the entire world to ensure all customers can receive their orders.

Delivery Timeframe Delivery times vary based on your selected shipping method: Standard Orders: Generally, delivery takes between 2 to 12 business days after payment confirmation. Pre-Orders: These may have different delivery times. Capital Federal Customers: We utilize express motorcycle delivery, which typically takes 1 to 2 business days.

Return and Exchange Policy You may request a return or exchange for any product within 30 days of your purchase or receipt of the online order. Please note the following: The product must be in its original condition. You must include the purchase receipt with your return. Both return shipping costs are the responsibility of the customer.

Product Warranty Yes, all our products come with a 6-month factory warranty. If you encounter a manufacturing defect: Keep the product and the purchase receipt. Contact our customer service for warranty processing.

What to Do If Your Product Arrives Damaged If your product does not arrive in good condition, please reach out to us at [email protected], and we will arrange for a replacement.

Wholesale Sales We do offer wholesale sales! If you're interested, please fill click here ofor more information or send us a message us on WhatsApp at +54-117639-2960. A sales assistant will get in touch with you promptly.

We hope this FAQ section answers your questions! For any further inquiries, feel free to contact us. Happy shopping!

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